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tp_servicedesk/app/ui/issues.md
tp_dhu 742e508e8a updated issues.md
2025-05-10 08:53:28 +01:00

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MVP Issues

This issue list defines the work required to bring the tp_servicedesk Fat-Free PHP application to a beta-ready MVP for personal workload/project tracking.

🧩 Ticketing System

  • Display assigned user in ticket view
  • Add user assignment capability in ticket create/edit forms
  • Implement ticket filtering (by status, assignee, project)
  • Improve UI feedback for ticket soft-delete
  • Ensure metadata, attachments, and comments update properly on edit
  • Add tag support for tickets (UI and DB updates)
  • Implement ticket history for status/priority changes
  • Add comment thread display on ticket edit view
  • Update "new ticket" template to match the edit form
  • Enable linking tickets using markdown shortcodes (e.g. #ticket-id autocomplete)

📂 Project Management

  • Implement ProjectController::create() and update() logic
  • Add CRUD for:
    • project_tasks (task list under project)
    • project_links (related links/resources)
    • project_events (project timeline/log)
  • Show tickets related to a project in the project view page

📚 Knowledge Base (KB)

  • Display and edit tags for each article
  • Show article creator and last updated info
  • Add search suggestions or recent articles on main KB page

👤 User Management

  • Implement full CRUD in Admin\UserController
  • Add role selection to user creation/edit forms
  • Restrict sensitive actions (ticket edit/delete) to owner or admin

⚙️ Admin Panel

  • Complete admin routes and views for ticket status management
  • Add dashboard widgets (open tickets count, recent updates, etc.)
  • Create settings/config view to manage global app options

📦 UI & UX Polish

  • Show success/error alerts for all user actions
  • Apply consistent Bulma styling to forms, buttons, and messages
  • Add loading indicators or skeletons on longer actions
  • Embed /public/test.md.php JS markdown editor into edit/create ticket templates
  • Add smart shortcuts to markdown editor:
    • # opens ticket linking modal
    • @ opens user tagging modal
    • !a opens hyperlink creation modal

🧪 Quality Assurance

  • Create fake/test data seeder
  • Add DB integrity checks for tickets, users, and project FK links
  • Manually test:
    • Login/logout
    • Ticket create/edit/delete
    • KB CRUD
    • Attachment upload/download
  • Audit all routes and controllers for authentication and access checks

🔍 Search & Indexing

  • Improve full-text search to be smarter than LIKE %{query}%
  • Add partial, fuzzy, and prioritised relevance to results (e.g. title > tags > content)

📅 Timeline & Activity Views

  • Create timeline view per ticket using:
    • status/priority history
    • comments
    • attachments and other actions
  • Build global timeline dashboard to see activity across system
  • Implement calendar heatmap (e.g. GitHub-style) for activity tracking
  • Add drilldown support from calendar to view specific actions on each day
  • Add detailed log/summary of:
    • ticket creation/updates
    • project creation/updates
    • assignments
    • comments
    • closures

🔐 Security & Session

  • Add CSRF protection for all POST forms
  • Enforce permission checks on:
    • Ticket edits
    • Comment deletion
    • Attachment deletion
  • Add password reset flow or admin-reset function

📈 Post-MVP (Optional Enhancements)

  • Ticket due dates and reminders
  • Kanban or Gantt-style project view
  • REST API endpoints